Involving the family

Family and friends are encouraged to visit you as often as possible – as long as you are happy with this – and stay involved in your care.

We can discuss anything about your care with your family, provided you are in agreement with this.

Feedback

We also value the feedback from family and friends. That includes letting us know how we could do things better. This allows us to assess how well we are doing and to help us continue to improve. We have placed ‘Feedback Boxes’ around Heathlands Village
where you and your family or visitors can leave their feedback.

Coming to stay

If you would like a relative or friend to visit you overnight, they can stay in a guest bedroom. If you’d prefer, we can also place a fold-away bed in your room.

Relatives’ Forum

Your family may also like to know about the independent Relatives’ Forum which meets
regularly at Heathlands Village. The Relatives’ Forum provides support and suggestions to the management team at Heathlands Village.