Contact us: 0161 772 4800
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Our Community Advice and Support Team (CAST) is here to help if you are experiencing a social care problem.

CAST has a wealth of training and experience in providing professional, practical advice and support to Jewish people of all ages and levels of religious observance. It is made up of a mix of advice line and community advisors, group leaders and social workers who are registered with Social Work England. 

CAST here for you whether you live alone, are a single parent, part of a couple or a family. We’re here for you if you look after another person who cannot manage without your care.

CAST support is in addition to, and in some situations, instead of the support available from your Local Council and the NHS.

Advice line

Our advice line on 0161 772 4800 is open daily from Monday to Friday and is for all enquiries for community services – both to CAST and to our Volunteer Services Department. Please call and leave a message with a member of our Customer Services Team. If no one is free, leave a voice message including your name and details, so that we can call you back.  Alternatively you can email your enquiry to advice@thefed.org.uk

In September 2024 The National Community Fund awarded The Fed  £500,000 grant, over a five year period, to contribute towards the running costs of CAST,

With thanks to National Lottery Players.

Examples of how we can help:

Do you need support to enable you to remain in your own home? 

Are you struggling with living independently in your own home? Perhaps you need meal-on-wheels, homecare or volunteer support? You might need a piece of equipment such as a walking frame or wheelchair?

Do you need advice about moving to a care home?

Do you need to move into a care home? Are you confused by what help you are entitled to from your local council or the NHS?

Are you a carer who is struggling to look after a loved one?

CAST can provide individual support and advice to help you cope with your caring role. Additional support is available via our range of social groups.

Do you need help managing money?

We can offer advice and help you to apply for financial benefits or grants. We can help you learn to manage your debts

Do you need advice about planning ahead?

We can help you find a solicitor to make a will or lasting power of attorney. We can advise about the Court of Protection, making a halachic will (in accordance with Jewish law), or paying for membership of a Jewish Burial Board.

Are you or your family facing a major life crisis?

We can help you if you are facing abuse, poverty or severe illness. We can advise you and be your ‘voice’ to help you get the support you need. We can help arrange practical support.

Does your child have special needs?

Does your child have a physical or learning disability? Do they have a developmental delay? We can provide advice about what benefits and help is available. We can support you as a family.

Do you need help with important life decisions?

We can help you consider different options for accommodation, care or other important life decisions.

Are you a Holocaust Survivor or Refugee?

CAST can help you access grants which you are entitled to or refer you to The Fed’s ‘My Voice’ project.

 

There are so many ways we can help that we can’t possibly list them all here, but get in touch:

  • For a quick piece of information, advice or help, such as how to obtain a disabled badge, or find out the times of our Mums ‘n’ Tots group or other community groups.
  • To be ‘signposted’ to another organisation such as a local friendship group or a charity which loans out equipment such as wheelchairs.
  • To be referred to another department at The Fed. Perhaps you need a volunteer to go with you for medical treatment, or would like to become a member of our Mental Wellbeing Group
  • To refer yourself or someone else for ongoing support from CAST to help you deal with a difficult problem. Perhaps you have been made homeless or no longer feel you can manage to look after yourself without help. Maybe you need help with caring for your child who has special needs?
  • To refer yourself for carers’ advice and support because you are struggling to cope with looking after a loved one
If you are not sure if we can help you, please ask us anyway! It’s likely we will be able to help you directly, signpost or refer you to another relevant agency.

Ongoing involvement

Perhaps you need more than a quick piece of advice or information. You may need ongoing advice and support, or maybe your problem is complex and will take a while to sort out. If so, CAST’s manager will assign a member of the team as your caseworker, to work with you or your family on an individual basis, supporting you over a period of time.

CAST can also keep an eye on your, or a family member’s, well-being. We can review whether you or a loved one is getting enough help and support and can support you practically and emotionally too.

Call our advice line on 0161 772 4800 or click the contact button to email us.

Contact

The examples above give you a taste of how we can help you. If you’re not sure it only takes a quick phone call or email to find out.