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Job Description

Person Spec

GEN Application Aug 21


Customer Service Advisor

HOURS OF WORK – 8.00am to 8.00pm

(3 days one week – 33 hours, 4 days next 44 hours)

£9.11 per hour

Job duties include:

Main duties and responsibilities

  • You will be the vital first point of contact to deliver exceptional customer service to all
  • Operate switchboard and assist with telephone management (installations etc) as and when required
  • Ensure all persons entering The Village sign in and out and are made aware of The Village Fire Regulations
  • Submit a daily, nightly report sheet/handover book to the Admissions & Customer Services Manager
  • Maintain and update all files, books, lists
  • Maintain and input data onto spreadsheets daily/weekly
  • Sorting/distribution of post to Managers, Residents, Departments and the signing and recording of all registered mail and packages



    • Employee health scheme
    • Free DBS check
    • Enhanced holidays entitlement, increasing with length of service
    • Free Life assurance scheme
    • Free parking
    • Free uniform
    • Referral bonus scheme
    • Pension scheme
    • Reward & Recognition Scheme & more

Closing date: Friday 24th September 2021