Skip to Content

Shaping our services

Your feedback matters to us

The Fed strives for excellence in every area of our work. We welcome your feedback to help us identify where we are already doing a great job and where we may still need to improve.

If you have any compliments, suggestions, comments or complaints please download and complete a feedback form and post it to:

Alison Lightfoot,

Quality Assurance & Development Manager,

The Fed,

Heathlands Village,

Heathlands Drive,



M25 9SB.

Alternatively you can scan and email a completed form to

These are also available from our main reception at Heathlands Village.

Residents and Tenants Meetings

We hold residents and tenants meetings every 6 weeks to enable people help us shape the services they use.

Friends and Family

We encourage family members to share suggestions and feedback with us by speaking to members of staff or by completing a feedback form. We are very happy to meet relatives in person to discuss our current services and plans.  

For more information about Shaping Our Services please contact Alison Lightfoot on 0161 772 4800 or email

Complaints Procedure Flow Chart

fed facts
  • 25%

    of The Fed's income comes from fundraising

  • £140,000

    annual heating bill to heat Heathlands Village

  • 850+

    visits to our Community Cafe per year

© 2018 THE FED (Federation of Jewish Services). All rights reserved.
Registered Charity Number: 1117126 | Co Ltd by Guarantee No: 5858766
Design & Build by Hype! | Hosting kindly provided by Memset®
The Fed
donate subscribe to our e-bulletin