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Shaping our services

Your feedback matters to us

The Fed strives for excellence in every area of our work. We welcome your feedback to help us identify where we are already doing a great job and where we may still need to improve.

If you have any compliments, suggestions, comments or complaints please download and complete a feedback form and post it to:

Alison Lightfoot,

Quality Assurance & Development Manager,

The Fed,

Heathlands Village,

Heathlands Drive,

Prestwich,

Manchester,

M25 9SB.

Alternatively you can scan and email a completed form to alison.l@thefed.org.uk.

These are also available from our main reception at Heathlands Village.

Residents and Tenants Meetings

We hold residents and tenants meetings every 6 weeks to enable people help us shape the services they use.

Friends and Family

We encourage family members to share suggestions and feedback with us by speaking to members of staff or by completing a feedback form. We are very happy to meet relatives in person to discuss our current services and plans.  

For more information about Shaping Our Services please contact Alison Lightfoot on 0161 772 4800 or email alison.l@thefed.org.uk

Complaints Procedure Flow Chart



fed facts
  • 75%

    Heathlands Village residents living with dementia

  • £300

    amount The Fed must find pw for each public funded resident

  • 3,400

    enquiries made last year to our Referral and Advice Officer

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