Feedback
It is our aim to continuously improve all of the services provided by THE FED. We welcome feedback at all times. If you have any suggestions or comments complete our comment form available from reception or to download below.
Children and Families Needs Analysis
We are currently researching the current and future demands on children and family services. If you have any information about gaps or shortfalls in service provision within the Jewish Community we would be grateful of your input into the study.
Residents and Tenants Meetings
We hold residents and tenants meetings every 6 weeks to enable people help us shape the services they use
Friends of HEATHLANDS VILLAGE
Throughout the year we hold several friends and family meetings for relatives of residents. All next of kin are invited and we share information about our plans and new aspects of the service as well as listen to comments.
Quality questionnaires
We strive to provide the highest quality service and actively seek feedback from residents and relatives of HEATHLANDS VILLAGE about every aspect of care. One of our volunteers carries out interviews with residents and relatives throughout the year. We also request feedback for service users across all services throughout the year and results are published on an annual basis.
For more information about Shaping Our Services please contact Alison Lightfoot on 0161 772 4800 or email alison.l@thefed.org.uk
